Our Services
The Community Housing Management Network provides day-to-day property management services to over 40 co-operatives and non-profit housing providers in Ontario and Nova Scotia. See our Ontario clients and our Nova Scotia clients.
The Network adapts its service model to meet the needs of individual housing co-operatives and non-profits.
Our services include on-site and off-site staff to ensure that members, tenants, visitors and trades receive personal service. The number of on-site staff hours is up to you!
The Network serves its clients based on the core management standards.
Core Services
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• Budgeting and financial planning
• Housing charge/rent collection
• Accounts receivable
• Accounts payable
• Comprehensive financial accounting and reporting package
• Audit preparation
• Arrears management
• Reinforcing prompt payment messaging
• Managing an active collections program
• Preparing arrears notices
• Providing timely arrears reporting to the board
• Issuing notices to appear
• Issuing notices for Landlord and Tenant board
• Understanding and implementing the management of evictions/expulsions in both Nova Scotia and Ontario
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• Subsidy administration
• Assessing by-laws and policies and developing amendments as required
• Maintaining a comprehensive filing system
• Maintaining all corporate documents
• Meeting corporate and program reporting requirements
• Managing internal and external correspondence
• Ensuring adherence to legislation
• Managing document archives
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• Work order administration
• Reactive repairs response
• Emergency repairs response
• Co-ordination of building condition audits and capital reserve forecasting
• Developing a preventative maintenance program
• Implementing a comprehensive inspection program
• Developing an energy retrofit management program
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• Processing applications
• Managing the waiting list
• Arranging interviews and unit showings
• Co-ordinating unit readiness
• Administering membership/tenancy documentation
• Credit and landlord checks
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• Providing the board with information needed to make good decisions
• Assisting with the planning of and preparation for board meetings
• Ensuring minutes are taken and circulated promptly
• Assisting with orientation of new directors and identifying training opportunities
• Helping to organize annual planning sessions
• Ensuring good two-way communication between the board and members/tenants
• Helping to organize and prepare the members/tenants for meetings
• Providing advice to the board and membership/tenants on their respective governance roles
Specialized Services
The Network offers professional services outside of its core management service package. Our specialized services are available separately or in addition to the core package:
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Our financial accounting and reporting package is designed to meet your needs from a property management perspective. You can easily track income and expenses, obtain financial statements, manage budgets, and more. Our package can help you streamline your operations and improve your financial performance.
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The Network has experience in successfully applying for grants and funding from various sources to support the development and maintenance of affordable housing. We offer our clients the opportunity to minimize costs and maximize investments in the community by leveraging special funding to create additional budget space or bridge gaps in available spending power.
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If you are approaching End of Mortgage, a renewal or just planning for the future.
Our team is prepared to support you whether you need scheduled capital replacements or major capital projects required to meet the terms of refinancing.
We can assist you through all phases from planning to post-construction.
We have been involved a variety of projects spanning all building systems and are confident we can help navigate the process to ensure that the renovation goes as smoothly as possible and minimizes the negative impact on your community. -
If you need a reliable way to inspect and report on the condition of your units. We offer a comprehensive unit inspection and reporting package that lets you easily document and track any issues, repairs, or improvements. Our reporting includes photos and notes.
Whether you need to comply with regulations, communicate with members or tenants, or plan for maintenance or capital replacements, our package can help you save time and money. -
The Network also provides specialized services to co-ops or non-profits in need or at-risk. Sometimes, properties need just a little extra help. Our supervisory management model provides a complete turn-around package to assist in stabilizing your co-op or non-profit. This model is usually short-term and quite intense. The Network will:
- Propose a multiple-party agreement between the Network, the Corporation and a regulatory agency if required
- Complete a comprehensive review of management and governance outcomes and processes and report back to the board and/or regulator with recommendations
This specialized service can stand alone or be incorporated with our core management services. In other words, if the Corporation has its own management, the Network will work with your staff. If you don’t, the Network can provide staff to meet the needs of the Corporations day-to-day management requirements.
Our Accessible Customer Service Plan is available upon request.